Telecom operators’ revenue share from voice calls has declined by about 80 per cent and by 94 per cent from SMS in the last 10 years as the usage of internet-based calling and messaging apps grew, according to a Trai paper. However, revenue share per user from data usage grew over 10 times between June 2013 quarter to December 2022 quarter, according to the paper.
Telecom regulator Trai in its latest paper to regulate internet messaging and callings app like WhatsApp, Google Meet, Facetime etc said that with growing usage of over-the-top (OTT) applications for messaging, voice communication has led to a transition from voice and SMS towards data as a primary source of revenue for telecom service providers globally.
“In India, composition of the revenue basket of wireless access service providers has undergone a sea-change in the period from the year 2013 to 2022,” the Telecom Regulatory Authority of India (Trai) said in its consultation paper on “Regulatory Mechanism for Over-The-Top (OTT) Communication Services, and Selective Banning of OTT Services
